Returns Policy

You may return most new, unopened items within 15 days of delivery for a refund.  However, you FIRST must request and receive a return authorization approval.
 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 Shipping

We currently ship only to the Contiguous United States.  The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. We currently exclude shipping to the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can typically be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Note: In some cases we will use flat rate shipping methods.

Note: We do not guarantee the accuracy of item weights and measurements.  These will ultimately be determined by the freight companies.